Help & Support
Deliveries & Returns
How much will shipping cost?
Shipping charges for your order will be calculated based on the total weight of your basket and displayed at checkout.
Orders are not shipped or delivered on weekends or holidays. If there is a significant delay in shipment of your order, we will contact you via email or phone.
The risk in the goods will pass to the buyer when they are all off-loaded at their destination if we are the carrier, and on leaving our premises if not. Without accepting any liability for our failure in any case to do so we will pursue for the benefit of the buyer any claim or damage to or short delivery or loss of goods in transit provided that we and the carrier are notified in any claim at the point of receiving the goods.
Delivery dates quoted are only estimates. We will make every reasonable effort to keep them but we accept no liability for the any financial or other loss or damage (whether direct or indirect) if delivery is nonetheless delayed nor shall any such delay entitle the buyer not to accept or pay for the goods when they are delivered.
We will arrange delivery of goods in within the UK by means at our discretion unless the buyer otherwise requires their own transportation. If you would like an item to be shipped outside of the UK on request please ring NES for quotation.
What countries do you ship to?
We will arrange delivery of goods in within the UK by means at our discretion unless the buyer otherwise requires their own transportation.
If you would like an item to be shipped outside of the UK on request please ring NES for quotation.
What should I do if I haven't received my package?
If you haven’t received your item or been contacted by NES or a courier, please contact us and we’ll help find your package.
Please make sure you have your order number, full name and address ready so we can locate your order.
Can I cancel my order?
We understand that sometimes you might change your mind, which is why you may cancel your order or part of your order the same day as placing it, provided the order has not yet been shipped. If your order has already been shipped, please refer to our Returns Policy for further instructions.
If you have paid via credit or debit card, the amount will be reversed back to your account usually within 5-7 days.
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
Secure Checkout & Payments
Do your prices include VAT?
VAT
VAT is charged at a standard rate of 20%. Prices shown across our website include VAT.
Transaction Security
All payment details which are provided to us through our online payment gateway are encrypted for the protection of your information. Your personal and payment details are not stored on our servers.
In the event of a failed transaction you will be informed of the failed transaction and the reason. No amount will be deducted for unsuccessful transactions.
Promo Codes
Sometimes we may run promotional offers on selected products. These offers are subject to change at any time. To redeem an offer you can enter your promo code on the basket page or during checkout.
Is it safe to use my credit card?
There’s absolutely no need to worry here: our online shop incorporates the very latest secure technology. We use Stripe or PayPal to process all of our payments to make sure your personal information is always protected and secure.
You can find more information on how Stripe processes payments on their website.
Where do I enter a promo code?
You can enter your promo code on the basket page or during checkout.
Corporate Responsibility
Conflict materials
NES Industrial Supplies Limited and our suppliers are required to comply with the following policy:
Commit to find new sources for any minerals contained in products, where these are identified as coming from recognised areas of conflict.
As part of our commitment to responsible sourcing and the respect of human rights, it’s the aim of NES Industrial Supplies Limited to not support the use of minerals that have fuelled conflict in the DRC or other recognised areas of conflict.
Conflict minerals are minerals mined in conditions of armed conflict and human rights abuses, and which are sold or traded by armed groups. For some years, this has been a particular problem in the Democratic Republic of Congo. It is estimated that the DRC contains between 65-80% of the world’s columbite-tantalite (coltan) reserves, 49% of its cobalt reserves, and 3% of its copper reserves.
In 2013, rebel groups generated $1bn from the sale of minerals extracted in conflict zones and in 2015, European Parliament voted on a draft law to require EU importers using 3TG minerals (tin, tungsten, tantalum and gold) in their products to be certified to make sure they don’t fuel conflict and human rights abuses. These 4 minerals are primarily found in electronics and products such as mobile phones and laptops, solder wire and bar, lighting and bronze fittings, but can also be used elsewhere.
We expect our suppliers to support our efforts to identify the origin of any 3TG minerals in our products, and are therefore expected to source these minerals in a responsible and informed manner, and where these sources are found to be in conflict zones, to find acceptable new sources for the products concerned.
It is important that suppliers undertake due diligence to identify use of any of these minerals in the products concerned, to source them responsibly, and to not knowingly supply us with products containing minerals that fuel conflict and human rights abuses.
Data and privacy
NES Industrial Supplies and Fasteners Ltd collects some personal to enhance your experience while using out website. For more information please refer to our privacy policy.
